Write the reply.
With context.

Turn tickets, internal notes, and support knowledge into clear, accurate replies.

From ticket → context → reply

Customer ticket

Our payout from last week still shows as pending in the dashboard. Can you confirm when it will land?

Internal context (optional)

Account verified 12 Mar. Payout batch 47 processed Thu — ACH typically 2–3 business days.

Draft reply

Grounded draft you can edit before sending.

Thanks for reaching out. I checked your account: your payout was included in batch 47, which we released last Thursday. ACH transfers usually arrive within two to three business days, so you should see the deposit soon. If it hasn't arrived by then, reply here and we'll trace it with our payments partner.

Grounded in what you already know — not guesswork.

  • Grounded, not generic

    Uses internal context and knowledge — not just the ticket.

  • Built for real support work

    Handles messy tickets, compliance issues, and edge cases.

  • Faster than macros

    No searching, no templates — just paste and generate.

Context changes everything.

Add internal notes — account checks, compliance status, next steps — and Arlo uses them to shape the reply.

Internal context is never exposed in the final message.

Uses what your team already knows.

Connect help articles, macros, or internal docs. Arlo pulls the right context into every reply.

Three steps. No friction.

  1. Paste the ticket

  2. Add context (optional)

  3. Generate and refine

Works wherever support needs a reply

  • Payment issues
  • Compliance blocks
  • Document reviews
  • Anything that needs a clear reply

Built for support teams who care about getting replies right.